The combination of Medallia and Zingle enables real-time feedback and real-time action to transform customer experiences.
SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the global leader in experience management today announced it has acquired Zingle, the real-time customer engagement solution for hospitality, travel and retail verticals.
“Zingle offers frictionless transactions in real-time. Customers can request products and services in-the-moment as they experience a trip, a stay or a purchase. Zingle is mobile enabled and accessible anywhere at any time. With Zingle and Medallia, our customers can transact and provide feedback across the entire customer journey, as it happens,” said Leslie Stretch, President & CEO.
Zingle’s patented technology is used by many of the world’s leading hospitality and travel companies to deliver high touch service in real-time at massive scale. It delivers exceptional frictionless customer experiences and at the same time removes costly but low value and time-consuming interactions.
Zingle has invested in AI to intelligently distribute service requests across an organization to drive increased revenue per customer through immediate service delivery and personalized offers at the right time. Enterprises can quickly launch workflows in minutes, leveraging Zingle’s thirty-plus connectors to popular hospitality and retail management systems.
“Medallia understands that the Customer is at the center of digital transformation. Zingle’s mission puts the customer first by enabling easy, fast, multi-channel communication resulting in frictionless service and product experiences, in the moment,” said Ford Blakely, Zingle Founder and CEO. “Joining forces with the market leader in customer experience puts us in an even stronger position to pursue our mission. I could not be more excited to have Zingle join the Medallia family.”
Under the terms of the transaction, Medallia will purchase Zingle for approximately $42 million in cash.
Medallia will be showcasing the Zingle capabilities at our upcoming City Tour in Dallas, London, Madrid, Mexico City, Milan, Munich, New York, Paris, San Francisco, Toronto, Washington D.C.
For more information visit Zingle.com
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment and up-sell opportunities. www.medallia.com
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